Using the Reservation Search to find reservations

Due to heightened privacy and security requirements on certain OTA websites, as of August 2024 certain guest identifiers are now encrypted in the VacayHome Connect Client Portal.This means details such as guest name, email address, and phone number will no longer yield results in the general reservation search. These changes were implemented to help protect your guests’ personal data.  

If you need to search for a specific reservation in the Client Portal, there are still several ways to zero in on an individual reservation. PMS ID and other fields are still searchable. You also have the ability to filter and export the reservation list, then search and sort the exported list. 

Search by Reservation ID

There are a few different types of reservation IDs that you will see on reservation confirmations and correspondence. Any of these unique IDs can be used to search for the corresponding reservation within the Reservation List. 

Types of Reservation IDs

• PMS ID: The unique ID assigned to the reservation within your property management system. 
• VHC ID: The unique ID assigned to the reservation in VacayHome Connect’s client portal. This is the ID that appears in the first column on the left in the Reservation List. 
• Channel confirmation code: A unique ID assigned to the reservation by the channel or OTA. 

Using Reservation IDs in the Reservation Search 

1. Click on Reservations in the left-hand navigation to access the Reservation List. 
2. Click the gear icon to the upper right of the Reservation list to select columns to display.
3. (Optional) Select Reference, Reporting period, and Date range as desired, if you wish to narrow the search results further. 
4. Type or paste the reservation ID into the Search box and click Enter on your keyboard to search for the reservation. 

Exporting Reservation Data

To export reservation data into a spreadsheet, follow these steps:

1. Click on Reservations in the left-hand navigation to access the Reservation List.
2. (Optional) Select Reference, Reporting period, and Date range as desired, to narrow the search results. If you do not select filters, data for all reservations will be exported.
3. Click the export icon toward the upper right corner of the page to initiate the data export.
4. You will find the data export file in your browser’s download list or in the downloaded files folder on your computer. 
5. Open the file to review the reservation data.